Shipping Policy

Processing

  • Due to the nature of our products we craft all of our creams fresh from natural ingredients every few weeks right here in USA and store them refrigerated. Therefore while our normal processing time is 1 to 3 business days, sometimes it can take longer based on the availability of some ingredients (also sourced from within USA). However we will notify you if there is a delay.
  • Custom orders and bulk orders can take longer to ship depending on the availability of ingredients and specific requirements on per order basis.

Domestic Shipping

  • We offer FREE Ground Shipping within continental USA (48 lower states) on orders over $50. We ship from America’s heartland in the Midwest, so most orders take 1 to 3 days to get to most locations in the continental US, since we are right in the middle of North America, next to a large transportation hub (Chicago). However due to holiday rush or severe weather events it can take longer.
  • We ship products within 3 business days after the order has been placed.
  • Orders to Hawaii, Alaska and US territories (such as Puerto Rico, USVI, Guam) may take longer based on UPS / FedEx / USPS estimates.

International Shipping

  • At this point we are unable to ship outside of USA. We are actively exploring options and export / import requirements for several countries as customs rules vary. Please, contact us if you are interested – we will focus our efforts on the countries with most requests first.

Tracking

  • We will provide carrier tracking number with every order, when available.